At Wingsilks, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
By using our website, you agree to the practices described in this policy.
1. Secure Data Protection
Our website is protected with SSL (Secure Socket Layer) encryption technology, which helps secure all data transmitted between your browser and our servers.
When you place an order or submit personal information, sensitive data such as payment details (including credit card information) is transmitted through encrypted channels to ensure security.
We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
2. Information We Collect
We may collect the following types of information when you interact with our website:
- Name, email address, phone number, and shipping address
- Payment information (processed securely through encrypted payment gateways)
- Order details and purchase history
- Communication records when you contact customer service
- Device and browser information for website optimization
We do not collect personal information for the primary purpose of data harvesting.
3. How We Use Your Information
We use your information only for legitimate business purposes, including:
- Processing and fulfilling your orders
- Providing customer support
- Sending order updates and tracking information
- Improving our website, services, and user experience
- Preventing fraudulent transactions and ensuring platform security
We do not sell, rent, or trade your personal information to any third party.
4. Data Sharing and Disclosure
We do not sell user contact information under any circumstances.
Your personal data may only be shared with trusted third parties when necessary to:
- Process payments
- Deliver orders through logistics providers
- Comply with legal obligations if required by applicable law
We do not use customer personal information or images for advertising purposes without explicit user consent.
5. Cookies and Tracking Technologies
We may use cookies or similar technologies to:
- Improve website functionality
- Analyze website traffic and performance
- Enhance user experience
You may disable cookies in your browser settings, but some website features may not function properly.
6. Data Security
We implement reasonable technical and organizational safeguards to protect your personal data.
While we take security seriously, no method of online transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.
7. Age Restrictions and Minors
Our services are intended only for adults or users who have obtained permission from a legal guardian.
We do not knowingly collect personal information from individuals under the age of 16.
If we discover that such data has been collected without verified parental consent, we will take immediate steps to delete the information and prevent further collection.
By using this website, you confirm that you are of legal age in your jurisdiction or are using the website under the supervision and consent of a legal guardian.
8. International Compliance and Legal Basis
We aim to comply with applicable privacy regulations, including those relevant to users in the United States.
Our data practices are designed to align with generally accepted privacy standards, including transparency, data minimization, and user control over personal information.
9. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Provide customer support
- Comply with legal or accounting requirements
After that, data is securely deleted or anonymized.
10. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections
- Request deletion of your data
- Withdraw consent for certain data uses
To exercise these rights, you may contact us using the information below.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Factory Address:No. 888 Yuanxin Road, Taoyuan Town, Wujiang District, Suzhou City
US warehouse address：1815 Troy St, Unit 200, New Albany, IN 47150
Email:service@wingsilks.com
Phone:(319) 931-7157
Hours:Monday–Friday,9AM–5PM EST