At Wingsilks, we want you to be satisfied with your purchase. If you are not completely satisfied, please review our return and refund policy below.
Return Eligibility
We accept return requests within 30 calendar days from the date of delivery.
Returns are accepted for:
- Defective or damaged products
- Incorrect items received
- Buyer’s remorse or change of mind (such as size or color preference)
To qualify for a return, the item must:
- Be unused and unwashed
- Be in its original condition
- Include all original packaging, labels, and accessories
- Be free from stains, odors, pet hair, or any signs of use
Non-Returnable Items
The following items are not eligible for return:
- Items returned after 30 calendar days from delivery
- Items that have been used, washed, altered, or damaged after delivery
- Items without original packaging, labels, or accessories
- Items showing stains, odors, pet hair, or other signs of use
- Items damaged due to improper use, improper washing, or failure to follow care instructions
- Items not purchased directly from Wingsilks official store
Wingsilks does not currently offer customized or made-to-order products.
Return Shipping Costs
If the return is due to a defective, damaged, or incorrect item:
- Wingsilks will cover the return shipping cost
- A prepaid return label will be provided after the return request is approved
If the return is due to buyer’s remorse or any non-defective reason:
- The customer is responsible for return shipping costs
No return handling fees, restocking fees, or return processing fees will be charged.
How to Request a Return
To initiate a return, please follow these steps:
- Contact our customer service team within 30 calendar days of receiving your order
- Provide your order number and reason for return
- If the item is defective or incorrect, provide clear photos of the issue
- Wait for return authorization and instructions from our support team
- Ship the item back only after approval is received
Unauthorized returns may not be accepted.
Return Address
All approved returns must be sent to the following warehouse address:
1815 Troy St, Unit 200, New Albany, IN 47150
Please do not send returns to any other address. Unauthorized returns may result in delays or rejection of refund processing.
Return Inspection
Once the returned item arrives at our warehouse, it will be inspected within 3–5 business days.
After inspection is completed and the return is approved, the refund process will begin.
Refunds
Approved refunds will be issued to the original payment method used at checkout.
Refund processing time is 3–5 business days after the returned item is received and approved.
Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.
Exchanges
We accept exchanges within 30 calendar days of delivery for:
- Defective items
- Damaged items
- Incorrect items received
To request an exchange, please contact customer service before sending the item back.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Factory Address:No. 888 Yuanxin Road, Taoyuan Town, Wujiang District, Suzhou City
US warehouse address：1815 Troy St, Unit 200, New Albany, IN 47150
Email:service@wingsilks.com
Phone:(319) 931-7157
Hours:Monday–Friday,9AM–5PM EST