At Wingsilks, we are committed to delivering your order as efficiently as possible. Please review the following shipping information before placing your order.
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders placed before 4:00 PM (local processing time, Monday–Friday) will be processed on the same business day whenever possible.
Orders placed after 4:00 PM will be processed on the next business day.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Locations
We Currently Ship To
Continental United States (48 contiguous states)
We Do Not Ship To
Alaska
Hawaii
Puerto Rico
U.S. Virgin Islands
Guam
American Samoa
Northern Mariana Islands
Minor Outlying Islands
APO/FPO/DPO military addresses
Any other U.S. territories or offshore islands
Orders placed for unsupported destinations may be canceled and refunded.
Shipping Fees
Order Value | Shipping Fee
$0.01 – $39.99 | $6.99
$40.00 and above | Free Shipping
Free shipping applies only to the continental United States and does not include Alaska, Hawaii, Puerto Rico, military addresses, or U.S. offshore territories.
Estimated Delivery Time
Destination | Processing Time | Shipping Time | Estimated Delivery Time
Continental United States | 1–3 Business Days | 5–10 Business Days | 6–13 Business Days
Estimated delivery time includes both processing and transit time.
Please note that delivery times may be extended due to factors beyond our control, including but not limited to:
- Customs inspections
- Severe weather conditions
- Public holidays
- Peak shipping seasons
- Flight delays
- Carrier operational delays
Shipping Origin
Orders will be shipped from our warehouse located at 1815 Troy St, Unit 200, New Albany, IN 47150. Shipping carriers are selected based on destination, inventory availability, and delivery efficiency.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
You can track your shipment here:
https://www.17track.net/en
Please allow 24–72 hours for tracking information to become available after shipment.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully verify your shipping address before placing your order. Wingsilks is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
Contact Us
If you have any questions regarding shipping, please contact us:
Factory Address:No. 888 Yuanxin Road, Taoyuan Town, Wujiang District, Suzhou City
US warehouse address：1815 Troy St, Unit 200, New Albany, IN 47150
Email:service@wingsilks.com
Phone:(319) 931-7157
Hours:Monday–Friday,9AM–5PM EST